Once complete, the Add Hardware Wizard will prompt again to load driver support for a "Promise SATA Console Processor Device". You won’t be able to load a driver for this device so just ignore it. Cancel the Add Hardware Wizard.

After this is done, the Device Manager should show two new listings. One should be under "SCSI and RAID controllers" and should be listed as "Win(x) Maxtor SATA/150 PCI Card". The other should be under "Other Devices" with a question mark next to it. This is the "Promise SATA Console Processor Device". Again, ignore this device. A driver cannot be loaded for it.

Once a SATA or PATA drive is connected to the card, the "Promise SATA Console SCSI Processor Device" listing will go away. If all drives are disconnected from the card, the Add Hardware Wizard will reappear when the system is booted.

Additional Information:

The Promise SATA150 TX2plus drivers will work with the Maxtor SATA/150 controller cards since they are based on the same hardware but are not supported by Maxtor. They do not address this issue but have various compatibility fixes:

http://www.promise.com/support/download/download2_eng.asp?productId=97&category=driver&os=0

Drive randomly marked dead (off line) by SCSI controller.

There are many reasons why a SCSI controller or operating system marks one or more drives off line. Here is a list of common issues, likely to cause a drive to be remarked off line–dead.

It’s important to make sure the cabling, termination, and drive enclosure hardware is suitable based on SCSI specification–or as required by your configuration. Use the best quality SCSI data cable. Make sure it is certified for either Ultra SCSI or Ultra 2 or Ultra 3(Ultra 160) or Ultra 320 SCSI. Most SCSI controller vendors support a line of cables and terminators for their product.

If there is a mix of LVD (low voltage differential) and non-LVD devices on any one SCSI channel? Then Ultra SCSI (single-ended narrow) specifications apply–cables not longer than 1.5 meters, and not more than four devices supported. Both LVD cables and termination devices are available from: Granite Digital at 510-471-6267, and TMC at 415-454-5425. A distributor or computer reseller may sell LVD SCSI data cables and terminators.

Not enough SCSI Termination Power can be at fault. As a precaution, be sure the last two physical devices (hard drives) on each SCSI channel, provide Term. Power to the SCSI bus. For SCSI bus Termination Enable, we highly recommend you use either the disk array enclosure (if supported) or a system terminator at cable end. If you use LVD drives, you must use an LVD terminator. If you are using SCSI single ended devices, or mixing single-ended and LVD you must use an active terminator at cable end.

Sometimes the disk array enclosure, the drive slide trays may be defective, or there could be a problem with the SCA back-plane logic board. Try the drive in a different system–does the failure follow to another ‘known good’ platform?

The system power supply can be at fault. Under or over current will cause the drive to spin down in the name of data integrity. You will want to make sure a high quality power supply is used, and that it will meet the power needs of your system.

Software drivers and BIOS on the SCSI RAID controller can affect timing and communications. You should visit all system component and operating system manufacturer’s Web sites, to confirm that all drivers and firmware is up to date.

RAID can be used with any size hard drive. The smallest capacity drive will determine the largest logical volume size for all drives in the array.
Whenever possible select drives from an approved vendor drive compatibility list. This ensures that the hard drive is tested, and should function reliably with your SCSI RAID controller. Untested configurations ’should work’ too. But for best results, select only tested and compatible drives for your SCSI RAID controller. Most SCSI controller vendors publish a hard drive compatibility matrix on their Web site.
Looking for legacy hard drives? CUE Technologies Inc.

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Hard drives for RAID. Mix hard drives in a RAID array?

Most SCSI RAID controllers will accept different kinds of hard drives. The hard drives should match in capacity points and rotational (RPM) speed. At best, all drives in an array will be identical–at the same firmware revision level.

RAID can be used with any size hard drive. The smallest capacity drive will determine the largest logical volume size for all drives in the array.
Whenever possible select drives from an approved vendor drive compatibility list. This ensures that the hard drive is tested, and should function reliably with your SCSI RAID controller. Untested configurations ’should work’ too. But for best results, select only tested and compatible drives for your SCSI RAID controller. Most SCSI controller vendors publish a hard drive compatibility matrix on their Web site.
Looking for legacy hard drives? CUE Technologies Inc.

Pricewatch.com is a service to allow retailers to advertise their prices in real time. Locate and supply most any type and brand of computer product—including hard to find items.

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